Return & Exchange

At KK FASHION, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we're here to help. Please review our return and exchange policy outlined below:

Returns

  1. Eligibility:
    • We accept returns within 15 days from the date of purchase.
    • Items must be unworn, unwashed, and in their original condition with all tags attached.
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
  2. Initiating a Return:
    • To initiate a return, please contact our customer service team with your order details.
    • Our team will provide you with a return authorization and instructions on how to proceed.
  3. Return Shipping:
    • Customers are responsible for return shipping costs.
    • We recommend using a traceable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
  4. Refunds:
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer's policies.

Exchanges

  1. Eligibility:
    • We offer exchanges for items that are defective, damaged, or if you received the wrong item.
    • Exchanges for size or colour preference are subject to availability.
  2. Initiating an Exchange:
    • To initiate an exchange, please contact our customer service team with your order details and the reason for the exchange.
    • Our team will provide you with instructions on how to return the item(s) and process the exchange.
  3. Exchange Shipping:
    • If the exchange is due to our error (e.g., defective or wrong item received), we will cover the shipping costs for the replacement item.
    • For exchanges due to size or colour preference, customers are responsible for the shipping costs both ways.
  4. Exchanged Items:
    • Once we receive your returned item and it is approved for exchange, we will process the replacement and ship it to you promptly.

Contact Us

If you have any questions regarding our return and exchange policy, please don't hesitate to contact our customer service team. We're here to assist you in any way we can to ensure your shopping experience with KK FASHION is enjoyable and hassle-free.

Thank you for choosing KK FASHION for your fashion needs!